PRIVACY POLICY

LEGAL DISCLAIMER

This Privacy Policy applies to all personal information collected by Jocelyn Viglino through our website located at www.jocelynviglino.com.

WHAT IS PERSONAL INFORMATION?

(a) Under the Privacy Act 1988 (Cth), “personal information” refers to any information or opinion about an individual that is identifiable, or reasonably identifiable, either through that information alone or in combination with other data:
(i) regardless of whether the information or opinion is accurate; and
(ii) regardless of whether the information or opinion is recorded in material form.
(b) If the information we collect does not identify you or allow us to reasonably identify you, it will not be considered "personal information" and will not be covered by this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

The type of personal information we collect depends on how you use the website. It may include, but is not limited to:

Name
Contact details (email, phone number, physical address)
Payment information
Account login credentials
Other information relevant to providing our services or responding to inquiries

HOW WE COLLECT PERSONAL INFORMATION?

(a) We collect personal information directly from you when you provide it through our website, such as when you create an account, make a purchase, or submit an inquiry.
(b) We also use cookies to track website usage and enhance your browsing experience. Cookies do not typically identify you personally, but they may be linked to your personal information when you are logged into your account.

PURPOSE OF COLLECTION

(a) The personal information we collect is used to provide and improve our services, including processing your bookings or purchases and delivering personalized experiences.
(b) We may disclose personal information to third-party service providers (e.g., IT support or payment processors) as part of our business operations. These providers may access personal information as needed to perform their services.

DIRECT MARKETING

By using our website, you consent to receiving marketing materials from us, such as promotions, updates on new products or services, and other relevant information. We will not use sensitive personal information for direct marketing purposes without your explicit consent. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.

ACCESS AND CORRECTION

Under Australian Privacy Principle 12, you have the right to request access to the personal information we hold about you. Under Australian Privacy Principle 13, you also have the right to request corrections to any inaccurate personal information. To exercise these rights, please contact us using the details below.

COMPLAINT PROCEDURE

If you have concerns about how we are handling your personal information, please contact us. We will review your complaint and may ask for more details. If your complaint is valid, we will work to resolve it. If you are not satisfied with the outcome, you can escalate your complaint to the Office of the Australian Information Commissioner.

OVERSEAS TRANSFER

We will not transfer your personal information outside of Australia unless you explicitly request it. If such a transfer occurs, we are not responsible for how the recipient handles your information under Australian privacy laws.

HOW TO CONTACT US ABOUT PRIVACY

If you have any questions, wish to access or correct your personal information, or want to lodge a complaint, please contact us via email:

Email: info@jocelynviglino.com